Today, the term ombudsman serves as a neutral representative. Its function is becoming a necessity in various industries including, healthcare, academia, private, public, and non-profit organizations.
The recent announcement that another major Canadian bank is withdrawing from the national banking ombudsman service in favour of a private dispute resolution service for customer banking complaints raises interesting questions about independence and impartiality.
Robert Benjamin interviews Howard Gadlin, long-time leading Ombudsman at UCLA and the National Institute of Health (NIH).
According to new data from Alexa.com, Mediate.com is most visited and most linked mediator directory website.
Ombuds offices have elevated and unique needs for managing personal and case information and for meeting International Ombudsman Association (IOA) best practice standards.
This is the complete interview by Robert Benjamin with Howard Gadlin, former Ombudsman and Director of the Center for Cooperative Resolution at the National Institutes of Health since 1999, filmed as part of Mediate.com's 'Views from the Eye of the Storm' Video Series.
How does an ombuds define a trend, and how can one know if the issue is truly pervasive or of consequence?
A committee of the Storting (Norway's supreme legislature) has approved a proposal to mandate Studentombud for all universities in the country. At present, ten universities provide Student Ombuds programs, which serve about two-thirds of all university students.
In January 2018, the Ombudsman for the international public health agency told leadership that managers lack the interpersonal skills required for effective team communications, constructive conversations about performance, and conflict resolution.
As part of its on-going effort to respond to allegations of sexual misconduct in the state capital, a joint subcommittee of the California legislature heard about how the Ombuds programs work at the University of California.
In 2016, the Association of Canadian College and University Ombudsperson commissioned, "a project to explore and portray in its various guises the work carried out by ombuds offices, with the aim of achieving some clarity on its impact on Canadian colleges and universities."
Academic (college and university) Ombuds Offices have unique needs for managing personal and case information.
In the decades since the initial 1990 Recommendation of the Administrative Conference of the United States (ACUS or the Conference) on federal ombuds was adopted, the milieu in which government operates has, by all accounts, become more polarized, with government itself often the target of suspicion and hostility.
As Americans are getting older, more and more issues arise relating to elder abuse in financial and health care settings. Studies show that the majority of abuse occurs within the family. What can be done to resolve these issues? Listen to a respected elder abuse mediator and author, Steve Mehta, and learn how to address these difficult issues.
When recurring ethical crisis in the financial services industry arise, it’s essential to give voice to employees on the lower end of hierarchies in organizational institutions.
Tom Kosakowski, Ombuds at UCLA HHS office, shares a TEDx talk discussing how ombuds can play a role in the future of organizational conflict resolution.
Michael Z. Green (Texas A&M) recently spoke on “Civility and Mediation as Workplace Responses to Conscious Disregard of Racially-Biased Behaviors.” Like this title, Michael’s talk was provocative, stuffed with information, and at once idealistic and critical.
This chapter focuses on the applicability of Online Dispute Resolution (ODR) for a specific dispute resolution mechanism, the Ombudsman. The chapter is based on the experiences and observations of Dr. Frank Fowlie, who served as the Inaugural Ombudsman for the Internet Corporation for Assigned Names and Numbers (ICANN).
As private practitioners in the field of mediation over the past fifteen years, we have struggled along with our professional colleagues nationwide to increase public awareness of alternative dispute resolution, particularly mediation. We have been gratified to see awareness grow due to the work of many individuals and professional advocacy groups, as evidenced by this survey.
The future of ADR includes an integration of technology.
After reading Alex Yaroslavsky's recent blog post titled "The Value of Language," I thought about reflection and debriefing. It is something I think is very valuable and is critical for mediators to do in order to learn and develop into a more effective mediator.
Howard Gadlin discusses how neutrality is not necessarily a quality of an ombudsman, rather it is one of three pillars and an aspiration in their work.