What's New


Mediate.com ZZZZZ

Comparative Data on Mediator Directory Websites

Mediate.com

According to new data from Alexa.com, Mediate.com is most visited and most linked mediator directory website.

Howard Gadlin

Interview with Howard Gadlin

Howard Gadlin

This is the complete interview by Robert Benjamin with Howard Gadlin, former Ombudsman and Director of the Center for Cooperative Resolution at the National Institutes of Health since 1999, filmed as part of Mediate.com's 'Views from the Eye of the Storm' Video Series.

Jennifer Smith Schneider

Amplifying Ombuds Trends with Data

Jennifer Smith Schneider

How does an ombuds define a trend, and how can one know if the issue is truly pervasive or of consequence?

Clare Fowler

Norwegian Legislature to Consider Mandating Student Ombuds for All Universities

Clare Fowler

A committee of the Storting (Norway's supreme legislature) has approved a proposal to mandate Studentombud for all universities in the country. At present, ten universities provide Student Ombuds programs, which serve about two-thirds of all university students. 

Tom Kosakowski

World Health Organization Ombuds Says Dysfunctional Management is Impacting Mission

Tom Kosakowski

In January 2018, the Ombudsman for the international public health agency told leadership that managers lack the interpersonal skills required for effective team communications, constructive conversations about performance, and conflict resolution.

Tom Kosakowski

California Legislature Hears Testimony on Role of Ombuds in Sexual Misconduct Matters

Tom Kosakowski

As part of its on-going effort to respond to allegations of sexual misconduct in the state capital, a joint subcommittee of the California legislature heard about how the Ombuds programs work at the University of California.

Tom Kosakowski

ACCUO Publishes Study of Ombuds' Impact

Tom Kosakowski

In 2016, the Association of Canadian College and University Ombudsperson commissioned, "a project to explore and portray in its various guises the work carried out by ombuds offices, with the aim of achieving some clarity on its impact on Canadian colleges and universities."

Clare Fowler

Caseload Manager Helps Ombuds Offices Meet Best Practice Standards

Clare Fowler, Jim Melamed

Ombuds offices have elevated and unique needs for managing personal and case information and for meeting International Ombudsman Association (IOA) best practice standards.

Case Management for College and University Ombuds

Clare Fowler, Jim Melamed

Academic (college and university) Ombuds Offices have unique needs for managing personal and case information.

Carole Houk

Federal Ombuds Report

Carole Houk, Lauren Marx

In the decades since the initial 1990 Recommendation of the Administrative Conference of the United States (ACUS or the Conference) on federal ombuds was adopted, the milieu in which government operates has, by all accounts, become more polarized, with government itself often the target of suspicion and hostility.

Patricia Porter

Mediation, Elder Abuse And Saving The Family: Mediation & Conflict Strategies To Avoid Elder Abuse

Patricia Porter

As Americans are getting older, more and more issues arise relating to elder abuse in financial and health care settings. Studies show that the majority of abuse occurs within the family. What can be done to resolve these issues? Listen to a respected elder abuse mediator and author, Steve Mehta, and learn how to address these difficult issues.

Alia Ismail

The Role of Ombudsmen and The Recurring Ethical Crisis in the American Financial Services Industry

Alia Ismail

When recurring ethical crisis in the financial services industry arise, it’s essential to give voice to employees on the lower end of hierarchies in organizational institutions.

Tom Kosakowski

Tom Kosakowski TEDx Talk on Organization Ombuds

Tom Kosakowski

Tom Kosakowski, Ombuds at UCLA HHS office, shares a TEDx talk discussing how ombuds can play a role in the future of organizational conflict resolution.

Jen Reynolds

Green on Race and ADR

Jen Reynolds

Michael Z. Green (Texas A&M) recently spoke on “Civility and Mediation as Workplace Responses to Conscious Disregard of Racially-Biased Behaviors.” Like this title, Michael’s talk was provocative, stuffed with information, and at once idealistic and critical.

Frank Fowlie

ODR and Ombudsmanship

Frank Fowlie

This chapter focuses on the applicability of Online Dispute Resolution (ODR) for a specific dispute resolution mechanism, the Ombudsman. The chapter is based on the experiences and observations of Dr. Frank Fowlie, who served as the Inaugural Ombudsman for the Internet Corporation for Assigned Names and Numbers (ICANN).

A Survey of Public Awareness of Elder Mediation In Northeast and Central Ohio

John Bertschler, Patricia Bertschler

As private practitioners in the field of mediation over the past fifteen years, we have struggled along with our professional colleagues nationwide to increase public awareness of alternative dispute resolution, particularly mediation. We have been gratified to see awareness grow due to the work of many individuals and professional advocacy groups, as evidenced by this survey.

Frank Fowlie

The Next Generation of Online Ombudsman Consulting

Frank Fowlie

The future of ADR includes an integration of technology.

Jeff Thompson

Have You Reflected Lately? (For Mediators, Coaches and Ombuds)

Jeff Thompson

After reading Alex Yaroslavsky's recent blog post titled "The Value of Language," I thought about reflection and debriefing. It is something I think is very valuable and is critical for mediators to do in order to learn and develop into a more effective mediator.

Howard Gadlin

Howard Gadlin: Neutrality as Goal for Ombudsman - Video

Howard Gadlin

Howard Gadlin discusses how neutrality is not necessarily a quality of an ombudsman, rather it is one of three pillars and an aspiration in their work.